Refund Policy

At Tearlo, we are committed to ensuring that you are completely satisfied with your purchase. If, for any reason, you are not satisfied with your Abaya Royal, we offer a simple and convenient return policy. Refund Period: You have a period of 14 days from the receipt of your Abaya Royal to request a refund. Product Condition: The Abaya must be returned in its original condition, with all packaging and tags intact, and it must not have been worn or damaged. Refund Request: To request a refund, please contact our customer service at support@tearlo.com providing your order number and a brief explanation of the reason for the return. Refund Process: Once we have received and inspected the Abaya, we will process the refund as soon as possible, according to the payment method used during the purchase. Return Fees: Return shipping costs are the responsibility of the customer, except in the case of a manufacturing defect or an error on our part in sending the product. We are committed to handling your refund request quickly and efficiently to ensure your complete satisfaction. If you have any questions regarding our refund policy or wish to initiate the return process, please do not hesitate to contact us. We are here to help!